It's Friday 10:45 PM — The Help Desk is currently closed and is not responding to emails/tickets. We will respond to any existing issues in the order they were received when we reopen.

Normal Hours of Operation

Monday – Friday
9:00 AM – 4:00 PM Eastern
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Closed Nov 28-29, Dec 23-27, Dec 31, Jan 1

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Option 1: Search FAQs for Instant Answers

Most questions have already been asked and answered.
We recommend searching with important keywords such as “blitz”, “exam”, “cancel”, etc to quickly find your answers.
Results are instantly searched while you type.
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Option 2: Open a Help Desk Ticket for Quick Response

Our Help Desk prioritizes Help Desk tickets. If you need a quick answer, this is your next best option to searching FAQs.

Option 3: Schedule a Support or Pre-Sales Call

If you prefer to speak to someone on the phone about a support or pre-sales question, this is your best option.
All times shown below are in your web browser’s Time Zone.

Support calls are only available for questions regarding billing, orders and technical issues. Support calls are not for coaching or content-related questions on Support calls. Please check your Welcome Email for support options related to your product.

Option 4: Pre-Sales Calls Only

If you have pre-sales questions only, you can call our Live phone number between the hours of 9:00am – 4:00pm Mon-Fri Eastern.
Please keep in mind we may not be able to answer if we’re on a scheduled call.
Call Pre-Sales at 866-611-9642
IMPORTANT: We DO NOT handle support-related calls with this option.
Support is handled via Help Desk Tickets (Option #2) or Scheduled Calls (Option #3) only.