Go back to our FAQs

6 steps from IT

Please try the following steps our IT recommends.

  1. Try a different browser. If it still doesn't work...
  2. Try disabling Anti-Virus or AntiMalware software. If it still doesn't work....
  3. Clear the cache and cookies of the computer. If it still doesn't work....
  4. Reboot the computer. If it still doesn't work....
  5. Try using a different computer or tablet. If it still doesn't work....
  6. If it still doesn't work, go to Starbucks or another network.

One of these eventually have to work. If 1-5 is successful, there is something wrong with their computer. If 6 is successful, there is something wrong with their home network.

Feedback