Go back to our FAQs

System Requirements for Watching Videos

In order to watch videos and content in our Member’s Area, you will need a few things.

  1. High-Speed Internet Connection. In order to watch any video content, you will need a speedy internet connection. If you’re not sure how fast your internet is, please visit SpeedTest to run a quick download test. At the bare minimum, you need a download speed of 1.0mbps to watch internet video without experiencing lag and download errors. Most residential high-speed internet providers in the United States meet this requirement. If you’re at work, please keep in mind your company’s technology department might be purposely throttling (slowing down) your internet speed in order to provide consistent speeds for everyone in the company. Finally, please keep in mind that other members in your household might be using up large amounts of download bandwidth if they’re playing video games or watching NetFlix or YouTube.
  2. Current HTML5-Enabled Web Browser. We’re always striving to stay on the cutting-edge of technology and, as a result, we cannot support old browsers such as Internet Explorer 6, 7, 8, 9 or 10. If you’re experiencing problems watching video on an older web browser, please try upgrading to the latest version or try downloading the latest version of Chrome. Our video players are fully compatible with the latest versions of this browser.
  3. Update Flash Player. If you’re using another browser besides Chrome, please update your Flash player to the latest version. You can update it at https://get.adobe.com/flashplayer.
  4. Speedy Computer, Laptop or Tablet. Some of our videos are quite large and can exceed 500mb in size. The process of downloading, playing and “scrubbing” (fast-forwarding) through a video requires a decent amount of memory and processing power. If you’re performing other tasks while downloading and watching the video, the requirement increases. If you’re using an iPad 1 or 2 or a laptop/computer that’s over 7 years old, please try using another computer to see if your problems are resolved. Sometimes the hardware in these older computers simply can’t keep up with today’s popular video formats.
  5. iPad/iPhone/iPod. If you own a newer, speedier device you will be able to play our videos just fine. All our videos are compatible with Apple’s video requirements.
  6. Android: We do not officially support Android phones but students have told us they can play the videos with no problems. If you experience problems with an Android phone, be sure to test alternate Android web browsers for compatibility. All content is delivered as PDF, MP4, M4V or MP3 which are fully compatible with recent smartphones and tablets that support these common file types.

In order to watch videos and content in our Member's Area, you will need a few things.

  1. High-Speed Internet Connection. In order to watch any video content, you will need a speedy internet connection. If you're not sure how fast your internet is, please visit SpeedTest to run a quick download test. At the bare minimum, you need a download speed of 1.0mbps to watch internet video without experiencing lag and download errors. Most residential high-speed internet providers in the United States meet this requirement. If you're at work, please keep in mind your company's technology department might be purposely throttling (slowing down) your internet speed in order to provide consistent speeds for everyone in the company. Finally, please keep in mind that other members in your household might be using up large amounts of download bandwidth if they're playing video games or watching NetFlix or YouTube.
  2. Current HTML5-Enabled Web Browser. We're always striving to stay on the cutting-edge of technology and, as a result, we cannot support old browsers such as Internet Explorer 6, 7, 8, 9 or 10. If you're experiencing problems watching video on an older web browser, please try upgrading to the latest version or try downloading the latest version of Chrome. Our video players are fully compatible with the latest versions of this browser.
  3. Update Flash Player. If you're using another browser besides Chrome, please update your Flash player to the latest version. You can update it at https://get.adobe.com/flashplayer.
  4. Speedy Computer, Laptop or Tablet. Some of our videos are quite large and can exceed 500mb in size. The process of downloading, playing and "scrubbing" (fast-forwarding) through a video requires a decent amount of memory and processing power. If you're performing other tasks while downloading and watching the video, the requirement increases. If you're using an iPad 1 or 2 or a laptop/computer that's over 7 years old, please try using another computer to see if your problems are resolved. Sometimes the hardware in these older computers simply can't keep up with today's popular video formats.
  5. iPad/iPhone/iPod. If you own a newer, speedier device you will be able to play our videos just fine. All our videos are compatible with Apple's video requirements.
  6. Android: We do not officially support Android phones but students have told us they can play the videos with no problems. If you experience problems with an Android phone, be sure to test alternate Android web browsers for compatibility. All content is delivered as PDF, MP4, M4V or MP3 which are fully compatible with recent smartphones and tablets that support these common file types.
Feedback