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Custom Education for Your Coding, Billing and Office Staff
Ever sit through a training and think, “This is great, but it doesn’t really address what our team needs”? At CCO, we believe education should fit your team, not the other way around.
CCO creates education built around your questions, your specialty and your workflow. Instead of another one-size-fits-all presentation, we focus on the topics and challenges that matter to your coders, billers and front office, and we can bring your providers into the conversation too.
Training mainly for physicians and other providers? See Provider Education.
Does any of this sound familiar?
Your coders keep running into the same questions
The same modifier, E/M leveling or diagnosis questions come up week after week. We build sessions around those exact questions so your team leaves with answers they can apply on the next chart.
Your providers need help with documentation
When the note doesn’t support the code, everyone feels it. We can include providers in a staff session, or build dedicated provider education that teaches what coders need to see in the record.
Your whole office needs to get on the same page
From the front desk to billing, small gaps add up to denials and rework. We help every role understand how their part connects to a clean claim.
Education built around your team
We’re known for creating education specific to your needs. Before we build anything, we ask what’s actually happening in your office. Your answers shape the topics, the examples and the level of detail.
All training examples are fictional and written to mirror your specialty, so your team sees situations that feel familiar. You don’t need to send patient records to get started.
We can build your education around
- Questions your coders ask most often
- Denial patterns or payer feedback you’re seeing
- Findings from an internal or external audit
- A new specialty, service line or staff member
- Annual code set and guideline changes
- Documentation habits that make coding harder
Topics we can tailor for you
These are common starting points. If your topic isn’t listed, tell us about it.
For coding and billing teams
- ICD-10-CM diagnosis coding and the Official Guidelines
- CPT and HCPCS Level II procedure coding
- Modifier use and NCCI edits
- E/M leveling by medical decision making or time
- Risk adjustment and HCC coding
- Specialty coding for your service lines
- Annual CPT and ICD-10-CM updates
When providers join in
- Documentation that supports the E/M level billed
- Diagnosis specificity and chronic condition documentation
- How coders and providers work through queries together
- Shared review of audit or denial findings
For physician-focused training, see Provider Education.
For the whole office
- How the claim moves from check-in to payment
- Registration and insurance details that prevent denials
- Compliance and HIPAA basics for every role
- Working denials and rejections as a team
- Turning audit results into an education plan
How it works
Tell us what you need
Fill out the request form with your team, topics and goals. A short note is enough to start.
Discovery call
We talk through your challenges, your audience and what success looks like for your office.
Your custom plan
We send a proposal with topics, format, schedule and pricing. If protected health information will be involved, we sign a Business Associate Agreement (BAA).
Learn and follow up
A CCO instructor delivers the education live or as an on-demand recording, and we follow up with resources to reinforce what your team learned.
Delivery options
Live sessions
Delivered live via Google Meet, or through your own meeting service if you prefer. Your team can ask questions as we go.
Recorded, on demand
A recorded session your staff can watch on their own schedule, which works well for teams across shifts or locations.
CEUs available
Continuing education units (CEUs) are available for an additional charge. Ask about CEUs when you request your education.
Why teams choose CCO
- Education is what we do. CCO has taught medical coders, billers and practice staff since 1999.
- Certified instructors. Your sessions are led by experienced, credentialed coding educators.
- Practical, not theoretical. We teach with the kinds of records and questions your team sees every day.
- Built from experience. CCO founder Laureen Jandroep created the BHAT™ System, a hands-on method for marking up coding manuals that many coders use to work faster and with more confidence.
Pair education with an audit
Not sure where to start? A chart review can show exactly where your team needs support. Learn about CCO Auditing Services and Chart Reviews and Provider Education.
Training one person instead of a team?
Individual coders can browse CCO courses, Review Blitzes and practice exams in the Product Catalog.
Common questions
How big does our team need to be?
There’s no minimum. We work with small offices, single-specialty practices and larger coding and billing teams. Tell us your group size on the request form and we’ll recommend a format that fits.
How is the education delivered?
Live via Google Meet, or through your own meeting service if you prefer, so your team can join from the office or from home. We can also provide a recorded session your staff can watch on demand. Plan a single session or a series, whichever fits your team.
Can our team earn CEUs?
Yes. CEUs are available for an additional charge. Let us know on the request form or during the discovery call, and we’ll include CEU details in your proposal.
Do we need to share patient records?
No. You can describe the problems you’re seeing, and we’ll build fictional examples that reflect them. If your project does involve protected health information, we’ll sign a BAA before any records are shared.
Can coders and providers attend the same session?
Yes. Some offices want everyone together so coders and providers hear the same message. Others prefer separate sessions so each group gets the detail it needs. For physician-focused training, see Provider Education.
How much does custom education cost?
Because every project is built for your team, pricing depends on your topics, the number of sessions and your group size. You’ll receive a written proposal after the discovery call, with no obligation.
Let’s make learning relevant
Tell us what you need help with. We’ll take it from there and build education that fits your coding, billing and office staff.
Open the request form
Can’t see the form? Open the custom education request form in a new tab.
Prefer to ask a question first? Chat with CCO Support.