Certification Coaching Organization,LLC (CCO) is owned and managed by Laureen Jandroep who is also the founder and CEO. The mission of CCO is to help new and seasoned medical coders, billers and practice managers with their certification education – first to get certified then to maintain certification.
This is done via articles, videos and practice questions many of which are freely available through out the site. Some are paid products like our popular Coding Certification Review Blitz and CEU On Demand Classes and Physician Based Coding Course. We have a new discussion board where aspiring coders can ask their questions about getting certified and one where certified coders can discuss ways they’ve maintained their CEUs for their respective credential.
About Laureen Jandroep, BSOT, CPC, CPC-I, COC, CMSCS, CHCI, CPPM, CDEO, CPMA, CPB, CEMC, CMM
CCO Founder and CEO
Laureen has over 29 years in the healthcare field. She graduated as an Occupational Therapist in 1986 and before long was running a successful therapy practice which did over 1.6 million in billing per year with a less than .06% rejection rate. Once Medicare changed how rehab companies were reimbursed this business was closed and Laureen eventually started a new company dedicated to teaching Medical Billing and Coding. This business was eventually sold and is now run by the AAPC as part of their online course offerings.
Currently Laureen runs CCO (CCO) an online medical coding and healthcare business training firm with an emphasis on helping others obtain their professional certifications through the AAPC.
She founded the Southern Jersey Chapter of the AAPC and also served on the AAPC National Advisory board from 2003 – 2006 in addition to being a consulting editor for several “Coding Alert” publications for the Coding Institute.
Laureen lives in southern New Jersey with her husband of 20+ years Anthony and four young children. They are active foster parents and spend most of their free time these days just being parents which they love.
Laureen is a Subject Matter Expert (SME) and Coach for the Following CCO Courses
Other Team Members
Jesus Perez, MCSE, MCSA, MCP, CCNA, CCDA, A+, Network+
CCO Chief Operations Officer
Jesus initially began working with CCO's technical infrastructure, marketing and branding in May 2012 as a freelance consultant. Before CCO, he worked with a wide range of companies such as Bank of America, AT&T and Pacific Sunwear. Most recently, he worked with HealthwoRx as Director of Information Technology before officially joining CCO full-time as Director of Marketing in February of 2016. In November of 2016, he was promoted to Chief Operations Officer.
Jesus manages various functions at CCO including the overall management of operations, automation of business processes and optimization of marketing campaigns for CCO. He also manages the overall online brand while ensuring a reliable technical infrastructure is always in place for the staff and students.
He currently resides in South Florida and enjoys spending his time with his wife and children.
Alicia Scott, CPC, CPC-I, CRC
CCO Education Director
Alicia has been working in the medical field for over 20 years. She first learned about medical coding while working in a medical records department at a resort town hospital near where she was raised. Through the years she has held several jobs in the medical field from, CNA, EMT, Pharmacy technician and Medical Records Abstractor and Analyst. Outside of the medical field she has worked as a Real Estate agent, and owned her own on-line retail business. The medical field has always been where she felt the most comfortable.
Alicia has taught medical coding, billing and medical law and ethics at a private college. She also did contract work in HCC Risk Adjustment and discovered she really enjoyed ICD work. Because she loves to learn Alicia is working towards her Masters in Health Care Administration with an emphasis on education. Having taken many online classes through the years to complete her degree she feels very comfortable with both face to face and on-line learning. Alicia will tell you that not only does she love medical coding but she has a passion for teaching it. Alicia lives in the middle of Texas with her husband who is a Pastor, five of her six children, three dogs and two cats.
Alicia is a Subject Matter Expert (SME) and Coach for the Following CCO Courses
Digital Marketing Director
Boyd is founder of www.localbusinesscoach.com and enjoys helping entrepreneurs both online and offline succeed in internet marketing. Having over 20 years of digital media experience, he continues to be on the cutting edge of marketing on the internet.
Laureen found Boyd online back in 2011 shortly after the 2011 Blitz package was produced while he was living with his wife and son in Fortaleza Brazil. She enlisted Boyd in helping her streamline her sales and delivery process. Since then, the two have improved the overall goals of cco.us and have enjoyed adding monthly webinars to “CCO” to stay in touch and deepen the relationship of Laureen to her fellow coders.
Among other things, Boyd contributes marketing, video support, membership support, email, sales copy, search engine optimization and over all tech support for CCO.us and its students.
Boyd currently lives in Florida with his wife Conceicao, son Zachary and daughter Zophia.
Jo-Anne Sheehan, CPC, CPC-I, COC, CPPM, CPB
JoAnne Sheehan has been successfully providing medical billing, coding and practice management services in the New England area for over thirty-three years. She has witnessed the evolution of healthcare and the increased complexities of medical billing and coding regulations, creating a need for education in this field.
JoAnne has been featured in numerous medical publications and has acted as a medical billing expert in highly profiled Medicare and Medicaid fraud cases in Boston and has trained others on both a local and national level in medical billing and coding. She is a certified medical coding instructor, practice management consultant, and an AAPC approved ICD-10-CM instructor. Her hands-on experience is an asset for the CCO students she coaches. She is President and Founder of Lomar Associates, Inc., a practice management company established in 1981.
JoAnne is the mother of three young adult children,Dianna, Steve, and Mary Kate, a golden retriever named Jake, and is married to Dr. Tom Sheehan, a chiropractor in a suburb of Boston. She is an accountant by profession but fell in love with medical billing years ago and moved forward in that direction – never looking back. In her free time, she likes to read, write, and relax in her log cabin in Maine.
JoAnne learned about Laureen Jandroep and CCO through the AAPC instructor forum. She loved Laureen's visual teaching style and contacted her immediately upon watching her teaching demonstrations. She has actively been a part of CCO ever since.
Jo-Anne is a Subject Matter Expert (SME) for the Following CCO Courses
Jennifer Sanders, CPC, CPB, CPMA, CPC-I, AAPC Fellow
Jennifer started her medical career in 1992 when she began working as a Physical Therapy Technician in Southern California. Over the years and across the US, she has worked in almost every aspect of a medical office from Receptionist to Practice Administrator for several specialties including Family Practice, Orthopedic and Chiropractic. Her passion, however, is education as she currently she teaches Medical Billing and Coding for several online and on-campus colleges and works part-time as a Project Manager for a division of a large East Coast Orthopedic group.
When she is not working, Jennifer is the President of the Leonardtown AAPC Chapter that she helped to develop in 2016 where she often presents and conducts CPC Review Courses. For this coming year, her goals include beginning her Master’s Degree and sitting for more certification examinations.
And in that little bit of spare time left in the day, she is busy playing mom and taxi driver to a full family of children ranging from 5 to 16 years in age. She is married to a Naval Officer residing in Maryland with more than a handful of children, her mother in law and their dog.
Jennifer is a Subject Matter Expert (SME) for the Following CCO Courses
Schuyler Connell, B.S., CPC, CPMA, CRC, CPC-I, CPCO, CCS, CDIP
Schuyler joined our team in March of 2017. He has 15 years of experience in healthcare with most of his background being in coding, clinical documentation improvement, auditing, education, and compliance. He currently works as a compliance specialist for a major health system in Bismarck, North Dakota. He received his bachelor’s degree in health studies (pre-medicine) from the University of Louisiana at Monroe and is currently working on his master’s degree in law with a concentration in healthcare compliance. He is passionate about education and working alongside physicians. He is heavily involved in the local AAPC chapter where he presents on many different topics. He also has a background in mental health counseling.
Schuyler has an orange tabby named, Giovanni. When he is not working or studying he enjoys being with his friends, hiking, cooking, and traveling.
Schuyler is a Subject Matter Expert (SME) for the Following CCO Courses
Darcy Roy, CPC-I, CPC
Throughout Darcy’s 30+ professional years she has had several different medical positions from receptionist to Office Administrator. She has been working and teaching medical coding and medical billing specifically for the past 14 years. Her next endeavor is to achieve her CPC-I credential.
She is the Program Manager at Eastern Florida State College for the Medical Information Coder/Biller Program, which she enjoy’s very much. She also presents the Exam Reviews for her local chapter of the AAPC twice a year and is currently the New Member Development Officer.
Darcy is originally from a small resort town in northern New York and has lived in Toronto, Ontario for 7 years. She has resided on the east coast (Space Coast) of Florida for the past 26 years.
Darcy is currently single and has one 30 year old son. She has two roommates; Jovi and Zac Brown, the cats that chose to live with her.
Darcy is a Subject Matter Expert for the Following CCO Courses
Chandra Stephenson, CPC, CIC, COC, CPB, CPCO, CPMA, CPPM, CRC, CPC-I, CCS, CANPC, CCC, CEMC, CFPC, CGSC, CIMC, COBGC, COSC
Chandra has over 14 years coding and auditing experience and holds many certifications through the AAPC and AHIMA. She is a National ICD-10 Trainer for AAPC and served as a representative for the Great Lakes Region on the AAPC’s 2013-2015 National Advisory Board. She offers extensive experience in centralized billing, family practice, cardiology, GI, mental health, anesthesia, and multi-specialty environments. She has worked as an adjunct college instructor in medical coding, a compliance auditor for one of the largest healthcare systems in Indiana, and as a Big 5 consultant. She is currently an independent consultant and enjoys teaching and finding ways to simplify the world of coding accuracy and education.
Chandra has two miniature dachshunds, Buster and Cozy. When she isn’t spending time with her family, friends, and pups, she likes to travel and loves discovering hidden gems in each city she visits.
Chandra is a Subject Matter Expert (SME) for the Following CCO Courses
Mary Mae J. Miral, RN
CCO Coach and Project Manager
Mary is the coach/instructor for CCO's online Pathophysiology Course. She's a Registered Nurse with 8 years of professional experience as a clinical instructor and lecturer in a nursing institution. She graduated Cum Laude in 2008 with a Bachelor's degree in Nursing and had units in Master of Nursing major in Nursing Education.
Mary had been a staff nurse in a tertiary hospital, but her passion in teaching brought her back to where her heart belongs and that is in the four corners of a classroom conducting lectures on various medical concepts such as Microbiology, Anatomy and Physiology, Pathophysiology, Maternal and Child Care, Rehabilitation and Elderly Care, and Fundamentals of Nursing Procedure. Then, she met Laureen Jandroep and the amazing CCO family. She fell in love with working from her home office and is now CCO's project manager and online coach.
Aside from her projects with CCO, she is also a Contributing Author and the Content Coordinator of Be Well Buzz since 2013. She’s the Executive Medical Writer of Beyond Good Health for 3 years now, and a medical web content provider for Beverly Hills Headache Institute. When she’s not at work, she’s probably out playing with her dogs or gardening.
Mary is a Subject Matter Expert (SME) for the Following CCO Courses
Sylvia Ann Wiegand, CPC-A
CCO Help Desk Manager
After working in the medical field for 4 years at Bethphage and 2 years for Blue Cross Blue Shield Of Texas, Sylvia Ann Wiegand took a break from her career path to begin a family and is now eager to re-enter the ever-challenging profession.
As an attentive student of the esteemed and widely respected Alicia Scott, Sylvia Ann Wiegand was able to graduate from American Commercial College, Complete her NRCCS Certification, and go on to volunteer at MHMR for medical billing in the same year she joined AAPC; 2012.
Sylvia Ann Wiegand currently resides in a home in West Texas and is a beloved wife, and mother of two strapping lads and one very cute girl.
Debbie Jones, CPC-A, CCA
CCO Administrative Specialist
Debbie started out as a SME/Researcher with CCO in the fall of 2016. As an unpaid intern, she developed content for educational/CEU products. She was then hired on as Helpdesk Customer Service Rep, before accepting her current role as Administrative Specialist, writing exam questions for CCO’s coding and billing courses.
Debbie has an A.S. degree in Medical Billing and Coding from CTU-O, where she graduated with highest honors. From there, she went on to receive her certifications as a CPC-A, CCA, and HCS-D. She states that taking the CPC Review Blitz through CCO was “the best thing I ever did”. She passed the CPC exam with no problems the first time.
Debbie’s prior experience in healthcare includes 3 years of medical transcription and a short stint in a hospital admitting office. She also has 15+ years of office experience, starting out as a clerk-typist and progressing to an executive secretary/administrative assistant to the President of an international flight simulation company.
When Debbie is not writing exam questions for CCO, she enjoys writing healthcare-related articles and preparing for additional certifications. She and her husband split their time between their homes in Fort Lauderdale, FL, and Wake Forest, NC. They have 2 grown sons, whom they are quite proud of, and 2 cats they adore, even after being dog owners/lovers for many years. Debbie is a member of AAPC and AHIMA, enjoys spending time with family and friends, gardening, reading, and home decorating.
Tiffany Baca CPC, CRC
CCO Administrative Coding Specialist
Tiffany worked as a medical transcriptionist for over 12 years before changing careers in 2016 to pursue medical coding, earning her CPC in 2017. Thereafter, she began an internship with CCO, during which time she discovered an interest and talent in risk adjustment. She returned to school and obtained her CRC credential in 2018. Tiffany is fascinated with the medical field and loves to learn which she plans to pursue more credentials in the future.
In her spare time, she often can be found preparing elaborate meals for her family and friends and has a passion for cooking. She enjoys spending time with her family and friends and loves a good laugh, joking and playing with her loved ones.
Tiffany resides in Phoenix, Arizona, with her husband of 18 years, two children and two cats.
Lori Woods CPC
CCO Customer Support Ambassador/ Social Media Magician
Lori is a CPC-A since December 2014.
Lori joined CCO in a much-needed capacity as a CCO Helpdesk Customer Support Ambassador helping to answer customer questions on our Helpdesk. It morphed into her heading our Facebook Group because of her expertise in social media.
Lori first came to CCO’s attention because she has been the successful leader of the coding group “Create A Coder” since 2012. She used the group to not only help other new coders on their journey, but to network in the coding community. She found CCO & really liked our style and even used the Blitz to help her pass her own CPC exam. Lori became friends with Laureen Jandroep and believed in CCO so much, that she started promoting them on her own. She introduced CCO to Practicum and was glad CCO decided to offer it as a course as she thinks it is a great product for a “newbie”.
Lori is an active member of AAPC, and even helped to write a letter to start a Chapter close to her home in Denver Colorado.
Lori has two beautiful daughters who each have blessed her with a grandson and a granddaughter who are very dear to her heart.
CCO Customer Service Ambassador
Before Lynnel started her career as an online freelancer, she worked as a customer service specialist in the BPO industry for almost five years. She was able to handle different accounts ranging from airline reservation, order taking, customer support, market research and DSL troubleshooting for the US clientele. She eventually left her job to work at home and to spend more time with her family. It was one of her contracts in Odesk where she was able to work with Lisa Patrick. Lynnel was assigned to submit and maintain listings of a Commercial Real Estate Company in Philadelphia to different directories online while Lisa was her Project Manager. After 4 years of working on that project, the company decided to make the task in-house and so Lisa instead invited Lynnel to work with CCO. The rest is history. Lynnel and her children live in Baguio City located in the northern part of the Philippines. She has two sons who are now in college and a daughter who is in middle school. Once in a while, she would go to Manila to spend time with her husband who is working there.