About Us

Certification Coaching Organization,LLC (CCO) is owned and managed by Laureen Jandroep who is also the founder and CEO. The mission of CCO is to help new and seasoned medical coders, billers and practice managers with their certification education – first to get certified then to maintain certification.

This is done via articles, videos and practice questions many of which are freely available through out the site. Some are paid products like our popular Medical Coding Review Blitz and Physician Based Medical Coding Course. We have a new discussion board where aspiring coders can ask their questions about getting certified and one where certified coders can discuss ways they’ve maintained their CEUs for their respective credential.

CCO Founder and CEO

Laureen has over 29 years in the healthcare field. She graduated as an Occupational Therapist in 1986 and before long was running a successful therapy practice which did over 1.6 million in billing per year with a less than .06% rejection rate. Once Medicare changed how rehab companies were reimbursed this business was closed and Laureen eventually started a new company dedicated to teaching Medical Billing and Coding. This business was eventually sold and is now run by the AAPC as part of their online course offerings.

Currently Laureen runs CCO (CCO) an online medical coding and healthcare business training firm with an emphasis on helping others obtain their professional certifications through the AAPC.

She founded the Southern Jersey Chapter of the AAPC and also served on the AAPC National Advisory board from 2003 – 2006 in addition to being a consulting editor for several “Coding Alert” publications for the Coding Institute.

Laureen lives in southern New Jersey with her husband of 20+ years Anthony and four young children. They are active foster parents and spend most of their free time these days just being parents which they love.

Laureen is a Subject Matter Expert (SME) and Assists with Content Development for the Following CCO Courses

[Read more about Laureen…]

Jesus Perez
CCO Chief Operations Officer

Jesus initially began working with CCO’s technical infrastructure, marketing and branding in May 2012 as a freelance consultant. Before CCO, he worked with a wide range of companies such as Bank of America, AT&T and Pacific Sunwear. Most recently, he worked with HealthwoRx as Director of Information Technology before officially joining CCO full-time as Director of Marketing in February of 2016. In November of 2016, he was promoted to Chief Operations Officer.

Jesus manages various functions at CCO including the overall management of operations, automation of business processes and optimization of marketing campaigns for CCO. He also manages the overall online brand while ensuring a reliable technical infrastructure is always in place for the staff and students.

He currently resides in South Florida and enjoys spending his time with his wife and children.

Alicia Scott, CPC, CPC-I, CRC
CCO Education Director

Alicia has been working in the medical field for over 30 years. She first learned about medical coding while working in a medical records department at a resort town hospital near where she was raised. Through the years she has held several jobs in the medical field from, CNA, EMT, Pharmacy technician and Medical Records Abstractor and Analyst.  Outside of the medical field she has worked as a Real Estate agent, and owned her own on-line retail business. The medical field has always been where she felt the most comfortable.

Alicia  has taught medical coding, billing and medical law and ethics at a private college. She also did contract work in HCC Risk Adjustment and discovered she really enjoyed ICD work. Because she loves to learn Alicia is working towards her Masters in Health Care Administration with an emphasis on education. Having taken many online classes through the years to complete her degree she feels very comfortable with both face to face and on-line learning. Alicia will tell you that not only does she love medical coding but she has a passion for teaching it. Alicia lives in the middle of Texas with her husband who is a Pastor, five of her six children, three dogs and two cats.


Alicia is a Subject Matter Expert (SME) and Coach for the Following CCO Courses

Jo-Anne Sheehan, CPC, CPC-I, COC, CPPM, CPB
CCO Instructor

JoAnne Sheehan has been successfully providing medical billing, coding and practice management services in the New England area for over thirty-three years. She has witnessed the evolution of healthcare and the increased complexities of medical billing and coding regulations, creating a need for education in this field.

JoAnne has been featured in numerous medical publications and has acted as a medical billing expert in highly profiled Medicare and Medicaid fraud cases in Boston and has trained others on both a local and national level in medical billing and coding. She is a certified medical coding instructor, practice management consultant, and an AAPC approved ICD-10-CM instructor. Her hands-on experience is an asset for the CCO students she coaches. She is President and Founder of Lomar Associates, Inc., a practice management company established in 1981.

JoAnne is the mother of three young adult children, Dianna, Steve, and Mary Kate, a golden retriever named Jake, and is married to Dr. Tom Sheehan, a chiropractor in a suburb of Boston. She is an accountant by profession but fell in love with medical billing years ago and moved forward in that direction – never looking back. In her free time, she likes to read, write, and relax in her log cabin in Maine.

JoAnne learned about Laureen Jandroep and CCO through the AAPC instructor forum. She loved Laureen’s visual teaching style and contacted her immediately upon watching her teaching demonstrations. She has actively been a part of CCO ever since.

Jo-Anne is a Subject Matter Expert (SME) for the Following CCO Courses

Darcy Roy, CPC-I, CPC

Throughout Darcy’s 30+ professional years she has had several different medical positions from receptionist to Office Administrator. She has been working and teaching medical coding and medical billing specifically for the past 14 years.

She is the Program Manager at Eastern Florida State College for the Medical Information Coder/Biller Program, which she enjoy’s very much. She also presents the Exam Reviews for her local chapter of the AAPC twice a year and is currently the New Member Development Officer.

Darcy is originally from a small resort town in northern New York and has lived in Toronto, Ontario for 7 years. She has resided on the east coast (Space Coast) of Florida for the past 26 years.

Darcy is currently single and has one 30 year old son. She has two roommates; Jovi and Zac Brown, the cats that chose to live with her.

Darcy is a Subject Matter Expert for the Following CCO Courses


Chandra has over 14 years coding and auditing experience and holds many certifications through the AAPC and AHIMA. She is a National ICD-10 Trainer for AAPC and served as a representative for the Great Lakes Region on the AAPC’s 2013-2015 National Advisory Board. She offers extensive experience in centralized billing, family practice, cardiology, GI, mental health, anesthesia, and multi-specialty environments. She has worked as an adjunct college instructor in medical coding, a compliance auditor for one of the largest healthcare systems in Indiana, and as a Big 5 consultant. She is currently an independent consultant and enjoys teaching and finding ways to simplify the world of coding accuracy and education.

Chandra has two miniature dachshunds, Buster and Cozy. When she isn’t spending time with her family, friends, and pups, she likes to travel and loves discovering hidden gems in each city she visits.

Chandra is a Subject Matter Expert (SME) for the Following CCO Courses

Mary Mae J. Miral, RN
CCO Coach and Project Manager

Mary is the coach/instructor for CCO’s online Pathophysiology Course. She’s a Registered Nurse with 8 years of professional experience as a clinical instructor and lecturer in a nursing institution. She graduated Cum Laude in 2008 with a Bachelor’s degree in Nursing and had units in Master of Nursing major in Nursing Education.

Mary had been a staff nurse in a tertiary hospital, but her passion in teaching brought her back to where her heart belongs and that is in the four corners of a classroom conducting lectures on various medical concepts such as Microbiology, Anatomy and Physiology, Pathophysiology, Maternal and Child Care, Rehabilitation and Elderly Care, and Fundamentals of Nursing Procedure. Then, she met Laureen Jandroep and the amazing CCO family. She fell in love with working from her home office and is now CCO’s project manager and online coach.

Aside from her projects with CCO, she is also a Contributing Author and the Content Coordinator of Be Well Buzz since 2013. She’s the Executive Medical Writer of Beyond Good Health for 3 years now, and a medical web content provider for Beverly Hills Headache Institute. When she’s not at work, she’s probably out playing with her dogs or gardening.

Mary is a Subject Matter Expert (SME) for the Following CCO Courses

Sylvia Ann Wiegand, CPC
CCO Help Desk Manager

After working in the medical field for 4 years at Bethphage and 2 years for Blue Cross Blue Shield Of Texas, Sylvia Ann Wiegand took a break from her career path to begin a family and is now eager to re-enter the ever-challenging profession.

As an attentive student of the esteemed and widely respected Alicia Scott, Sylvia Ann Wiegand was able to graduate from American Commercial College, Complete her NRCCS Certification, and go on to volunteer at MHMR for medical billing in the same year she joined AAPC; 2012.

Sylvia Ann Wiegand currently resides in a home in West Texas and is a beloved wife, and mother of two strapping lads and one very cute girl.

Tiffany Baca CPC, CRC
CCO Administrative Coding Specialist

CCO Staff - TiffanyTiffany worked as a medical transcriptionist for over 12 years before changing careers in 2016 to pursue medical coding, earning her CPC in 2017. Thereafter, she began an internship with CCO, during which time she discovered an interest and talent in risk adjustment. She returned to school and obtained her CRC credential in 2018. Tiffany is fascinated with the medical field and loves to learn which she plans to pursue more credentials in the future.

In her spare time, she often can be found preparing elaborate meals for her family and friends and has a passion for cooking. She enjoys spending time with her family and friends and loves a good laugh, joking and playing with her loved ones.

Tiffany resides in Phoenix, Arizona, with her husband of 18 years, two children and two cats.

Lori Jaramillo CPC
CCO Customer Support Ambassador/ Social Media Manager

Lori joined CCO as a CCO Helpdesk Customer Support Ambassador helping to answer customer questions on our Helpdesk. She later transitioned into the management of our Facebook Page, Facebook Groups and the CCO Community because of her expertise as a Facebook Certified Community Manager in social media.

Lori has successfully led the Facebook coding group “Create A Coder” since 2012 and has gone on to create the Facebook group “Medical Coding for Newbies”. She uses these groups to not only help other new coders on their journey, but to network in the coding community. She enjoyed CCO’s learning style and went on to use our Medical Coding Review Blitz to help her pass her own CPC® exam. Lori became friends with Laureen Jandroep and believed in CCO so much, that she started promoting them on her own.

Lori wears many hats at CCO even trying her hand at developing new guideline exams and creating some helpful free resource tools at CCO to further help coders and introduce them to CCO. She is an active member of  the AAPC, and was instrumental in the formation of a Local Chapter near her Brighton, Colorado home. She is currently serving as the AAPC Broomfield CO Chapter President in 2022.

Lori has been CPC certified since December 2014 and continues to learn each year by completing courses in different areas of coding such as CIC, CDEI, & COPC in order to further help and support our students and coders.

Lori got married in 2021 to Bary Jaramillo and they own a very big dog named CJ who is their baby. She has two beautiful daughters who each have blessed her with a grandson and a granddaughter (along with her husband’s son & daughter) and 4 more grandchildren she shares with her husband who are all very dear to her heart.

Lynnel Dimaranan
CCO Customer Service Ambassador

Before Lynnel started her career as an online freelancer, she worked as a customer service specialist in the BPO industry for almost five years. She was able to handle different accounts ranging from airline reservation, order taking, customer support, market research and DSL troubleshooting for the US clientele. She eventually left her job to work at home and to spend more time with her family. It was one of her contracts in Odesk where she was able to work with Lisa Patrick. Lynnel was assigned to submit and maintain listings of a Commercial Real Estate Company in Philadelphia to different directories online while Lisa was her Project Manager. After 4 years of working on that project, the company decided to make the task in-house and so Lisa instead invited Lynnel to work with CCO. The rest is history. Lynnel and her children live in Baguio City located in the northern part of the Philippines. She has two sons who are now in college and a daughter who is in middle school. Once in a while, she would go to Manila to spend time with her husband who is working there.