![[CCO] Certification Coaching Organization LLC](https://www.cco.us/wp-content/uploads/2026/10/cco-academy-primary-70459b-header.png "[CCO] Certification Coaching Organization LLC")
Specialty | Patient navigation
Qualified Patient Illness Navigator Course
Learn to help patients navigate healthcare systems, complex conditions and plans of care. Build practical communication, coordination and advocacy knowledge through flexible, self-paced lessons.
For healthcare professionals and learners interested in patient navigation, care coordination and patient advocacy.
Before you enroll
Starting pointReview the recommended background below.
Study materialsNo separate textbook purchase required.
Continuing educationThis course does not include CEUs. Explore CCO Club for continuing education.
Build skills you can use
Understand the patient navigator’s role and healthcare-team relationships
Build communication, coordination and advocacy skills
Recognize social determinants of health and barriers to care
Who this course is for
For healthcare professionals and learners interested in patient navigation, care coordination and patient advocacy.
Not sure whether this is the right next step? Ask CCO for guidance before purchasing.
Recommended background and prerequisites
A healthcare background may provide useful context, but the course is designed around patient-navigation concepts. Ask CCO if you would like guidance on fit for your role.
Explore the curriculum
Topics covered include:
- The business side of medicine and the role of a patient navigator
- Complex patients, disease processes and the healthcare team
- Effective communication, medical law and ethics
- Social determinants of health and the patient’s plan of care
This self-paced course does not include graded exams.
Textbooks, materials and what to buy separately
No separate textbook purchase is required. Video lessons and supporting course resources are accessed online.
Monthly or lifetime?
Choose ongoing monthly access or a one-time course purchase. The options have different inclusions.
Lifetime course purchase
$724 (Lifetime) — Add QPIN to cart- Lifetime access to the course
- Group support and course discussion area
- Phone support with a coach
- BHAT® study resources
- Enhanced BHAT® study files
Additional full-payment inclusions
No additional Review Blitz or mini-mock bundle is listed for this lifetime option.
These are the course’s listed bundle inclusions, not a promise of lifetime access to every separate resource. Check the checkout terms or ask CCO about the access periods for any bonus.
Monthly course subscription
$59 per month (Subscription) — Add QPIN to cart- Course access while your subscription is active
- Group support and course discussion area
- Private coaching via the Academy
- BHAT® study resources listed with the course.
- Cancel future monthly renewals
Review Blitzes and standalone practice exams are sold separately unless specifically included in your checkout offer.
Textbooks and external certification fees are not included unless explicitly stated. Confirm your chosen offer’s terms before paying.
Learn with CCO support
Watch and revisit
Work through recorded lessons at your own pace and replay topics when you need another explanation.
Ask questions
Use the course discussion area and scheduled group support to work through questions as you study.
Find your next step
Ask CCO for help choosing supporting study, review resources or continuing education.
Questions before enrolling?
What does lifetime access mean?
Lifetime access means the life of the product, service or company. It applies to the lifetime course purchase, not the monthly subscription. Separately bundled resources may have their own access terms.
How does the monthly subscription work?
The course subscription is $59 per month and renews until canceled. Course access is available while subscribed. This is a subscription, not an installment plan that automatically becomes lifetime ownership. You can cancel future renewals.
Are these live classes or recorded lessons?
The lessons are prerecorded for self-paced online study. Live group support is separate from the recorded lessons; consult the current student schedule for support sessions.
Can I download the videos?
No. Course videos are streamed online and are not available for offline download. You need a suitable internet connection to watch.
Does this course award CEUs?
No CEUs are included with this course. Explore CCO Club if you are looking for continuing education opportunities.
Does this course include graded exams?
No. The course provides self-paced lessons and a community discussion area, but does not include graded exams.
What is the refund policy?
Course payments are nonrefundable because digital training is made available after purchase. Review the course fit, materials and access terms before enrolling. Monthly subscribers may cancel future renewals; contact CCO Support if you need help understanding the terms.
Ready to start QPIN?
Choose the access option that fits your plans, or ask CCO for guidance first.
Ask CCO Support