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Provider Education for Physician Practices
Documentation and coding education for physicians, nurse practitioners and physician assistants, built around your specialty and the questions your practice actually has.
When the note doesn’t support the code, everyone feels it: coders send queries, claims stall and audits find gaps. CCO teaches providers what coders and payers need to see in the record, in plain language and with examples from their own specialty, so documentation and coding stay in step.
Training your coders, billers and office staff? See Custom Education for staff.
Why provider education matters
Notes that support the code
Providers learn what has to be in the record to support the service and diagnosis reported, without adding unnecessary length to every note.
Fewer queries, denials and rework
Clear documentation means fewer coder queries, fewer held claims and less back-and-forth between your providers and your billing team.
Ready for audits
Education built on current guidelines and your own audit findings helps your practice correct patterns before a payer finds them.
Built around your practice
Before we build anything, we ask about your specialty, your providers and what your coders and auditors are seeing. Your answers shape the topics, the examples and the level of detail.
All training examples are fictional and written to mirror your specialty. You don’t need to send patient records to get started.
“Our job is to equip healthcare providers with the knowledge and skills to thrive in an environment of complex regulations and evolving payer policies. By taking a hands-on, personalized approach to training, we empower practices to maximize reimbursements, minimize claim denials, and develop audit-ready coding operations.”
Alicia Scott, CPC, CPC-I, CRC, CCO Senior Instructor and Provider Educator
Provider education topics
These are common starting points. If your topic isn’t listed, tell us about it.
Evaluation and management
- E/M leveling by medical decision making or time
- Documenting problems, data and risk
- Split or shared visits
- Same-day preventive and problem-oriented visits
- Telehealth documentation
Diagnoses and procedures
- Diagnosis specificity and chronic condition documentation
- Documentation for risk adjustment
- Procedure note essentials
- Documentation that supports modifiers
- Annual CPT and ICD-10-CM changes for your specialty
Built from your practice
- Education on your audit or chart review findings
- One-on-one or group provider feedback sessions
- New provider onboarding
- Responding to coding and CDI queries
- Short sessions that fit a lunch hour
How it works
Discovery call
A short, informal call (typically about 30 minutes) to understand your providers, your specialty and your goals.
Proposal and schedule
We send an agreement with topics, options and pricing, then pick dates. Many practices choose a lunch-and-learn. If protected health information will be involved, we sign a Business Associate Agreement (BAA).
Education session
A certified CCO instructor teaches with real-world examples, visuals and time for your providers’ questions, live or as an on-demand recording.
Follow-up support
We share handouts, coding references and the recording, and answer follow-up questions by email.
Delivery options
Live sessions
Delivered live via Google Meet, or through your own meeting service if you prefer. Providers can join from the office or from home.
Recorded, on demand
A recorded session your providers can watch between patients or after clinic, which works well across multiple locations.
CEUs available
Continuing education units (CEUs) are available for an additional charge. Ask about CEUs when you request your education.
Education for the whole practice
Your coders, billers and front office can get the same tailored approach. Learn about Custom Education for coding, billing and office staff, or plan a joint session so providers and coders hear the same message.
Start with an audit
Not sure what your providers need most? A chart review shows where documentation and coding don’t line up. Learn about CCO Auditing Services and Chart Reviews.
Common questions
Who leads the provider education sessions?
Sessions are led by certified CCO medical coding instructors with years of hands-on coding, auditing and provider education experience.
What topics can you cover?
Documentation requirements, E/M leveling, diagnosis specificity, risk adjustment documentation, procedure notes, guideline and code changes, payer expectations and your own audit findings. Every curriculum is built for your specialty.
How is the education delivered?
Live via Google Meet, or through your own meeting service if you prefer. We can also provide a recorded session your providers can watch on demand. Sessions include presentation slides, examples and time for questions.
Are CEUs available?
Yes. CEUs are available for an additional charge. Let us know on the request form or during the discovery call, and we’ll include CEU details in your proposal.
Is there support after the session?
Yes. We share handouts, references and the recording, and your providers can send follow-up questions by email.
Do we need to share patient records?
No. You can describe what you’re seeing, and we’ll build fictional examples that reflect it. If your project involves protected health information, such as education on audit findings, we’ll sign a BAA before any records are shared.
How much does provider education cost?
Pricing depends on your topics, the number of sessions and the number of providers. You’ll receive a written proposal after the discovery call, with no obligation.
Help your providers document with confidence
Tell us about your practice and what your providers need. We’ll build education around your specialty and your goals.
Open the request form
Can’t see the form? Open the provider education request form in a new tab.
Prefer to ask a question first? Chat with CCO Support.