How Do I Reach a Human Agent at the CCO Help Desk?

If you’d like to speak with a real person on our support team instead of the AI assistant, here are your two options:

1. Email the Help Desk (fastest way to reach a human): Send a message to [email protected] and describe exactly what you need help with, including your name, the course or product involved, and any relevant order or account details. The more specific you are, the faster our team can resolve your issue; this is the quickest way to get escalated directly to a human agent.
2. Schedule a Call with Laureen: If you’d rather talk things through over the phone, you can book a call with Laureen, our enrollment specialist, at https://cco.us/laureen-call. This option is best if you have questions that are easier to explain by voice or if you prefer a live conversation.

Tip: For billing, enrollment, technical, or account-specific issues, emailing [email protected] with full details is usually faster than waiting for a scheduled call.