I Used the Wrong Email at Checkout – How to Fix a Typo in Your Purchase Email Address

If a typo is entered in the email address at checkout, the system will not be able to deliver login credentials or verification emails.

Key things to know

• This issue cannot be self-resolved; you will need to escalate to a human Help Desk agent.
• To resolve, escalate to a human Help Desk agent either via CCO AI Helpdesk Chat (quickest) or email [email protected] and provide: your correct email address and the email address or name used at checkout, along with your order information or any screen shot of proof of purchase.
• Once staff correct the email on file, login credentials will be re-sent to the corrected address.
• Checking your on screen purchase confirmation or payment receipt can help identify the email address that was used at checkout if you are unsure what was entered.

Still need help?

If you have followed these steps and still cannot resolve the issue, use the chat to escalate to a human Help Desk agent. A CCO Help Desk agent will reply to you by email shortly. To help us verify your account quickly, include your account email and any order or purchase details when you escalate.