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Are Videos Available to Download?
In order to protect our intellectual property, our videos are only available to stream with an internet connection. We do not permit the downloading or offline use of our videos in any way.
Help Category: Technical Issues
Cengage Access Information for Students
We do not provide any type of Cengage Access Codes or Course Keys for students. All student resources and content are located inside your Course area inside the CCO Community. If you purchased a textbook or ebook from Cengage and …
Exam Area is White, Blank or Missing
This can happen if you’re accessing the CCO Community from an iOS, Android or similar mobile device or tablet. As a workaround, please try accessing the exam using this link instead: https://www.cco.us/gb/ (sign in with the same username and password as the …
Are Videos Closed Captioned (CC)?
No, none of our videos are closed captioned and there are no plans to add captions in the future. We do, however, provide separate document-based transcripts for the majority of our videos in the CCO Club, Courses and Review Blitzes.
Allowing 3rd Party Cookies in Chrome
If you’re experiencing problems with blank exams or certain areas of the website, please make sure you are not blocking 3rd party cookies. Go to Chrome Settings… Click on Privacy and Security, then Cookies and other site data. And make …
Your Account Has Been Locked out Due to Too Many Failed Login Attempts
Are you receiving this error? “Your account has been locked out due to too many failed login attempts. To keep it secure, we’ve disabled it for the next 5 minutes. Go and make a cup of tea, and try again …
Can I Get a DVD of the Review Blitz or Course Lectures?
Unfortunately, no. All of our Courses and Review Blitzes are now strictly online in a similar fashion to YouTube. We no longer produce or even possess DVDs due to limited demand, increased duplication costs and the inherent difficulty in providing updates. If …
How Do I Submit A Help Desk Ticket Here?
Go to the Contact Us form. Select an Option Perform a Search first to see if your question is answered already. If not, scroll down and click “No”, then “Next Step”.