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How Do I Get Support?
The fastest way to get support is the AI Help Desk. Look for the Help Desk chat bubble in the bottom-right corner of the cco.us home page and inside CCO Academy. No login is needed, so you can use it …
Help Category: Technical Issues
Facebook Live Video Is Not Working or Playing
If you’re signed up toLive Event Notifications with CCO, you’ll receive an email every time we go live. Inside the email is a simple short link that redirects to our Facebook home page at https://www.facebook.com/cco.us. To access the FB Live event, click the short …
Maintenance or 500/400 Errors on Website
At times, we might perform emergency maintenance that could show 500, 503, 400 and other server errors in your browser. There are various nightly maintenance processes that run between about 2 AM – 6 AM US Mountain. We usually see very …
Elsevier Access Information for Students
Please use the following details when accessing student resources on the Elsevier website: School: Certification Coaching Org., LLC (please note there is a period, comma and space before the LLC) Address: 2637 E Atlantic Blvd #43240, Pompano Beach, FL 33062 Note: We …
I Accidentally Marked a CCO Email or Help Desk Ticket as Spam
CCO is an online-based training provider that relies on email to communicate with students about their progress, courses, and journey as a student. Please do not report CCO Help Desk emails as spam. If you do report our Help Desk …
Why Does Your Video Contain Deleted, Old, Wrong or Incorrect Codes?
You may occasionally see this in our videos. Our video recordings are typically completed ahead of the year or before changes are announced. Then code set changes will happen and some codes may be changed or deleted. This typically means a …
The Webinar Confirmation/Registration Link Did Not Arrive
Sorry, you are having trouble receiving your webinar confirmation email. The first thing we recommend is checking your junk or spam folder for an email from [email protected]. If you find it in spam/junk, please be sure to whitelist Streamyard, [email protected], [email protected] and …
Videos Are Not Playing or Loading
If videos are not playing or loading, there could be several reasons why… It’s possible Vimeo, our video provider is experiencing technical issues. Please visit this Vimeo Status website to see if there are any current issues listed during the …