Canceling a CCO Membership (Billing Site Retired; Cancel in the CCO Academy)

CCO no longer uses a separate billing site or billing portal. All subscription management, including cancellation, is now handled directly inside the CCO Academy.

How to cancel

To cancel a recurring membership, log in to the CCO Academy, click your profile icon, and go to Billing > Subscriptions. See How to Cancel Your Subscription in the CCO Academy for step-by-step instructions.

If you can’t complete the cancellation

• If you do not see a Cancel option, or the page will not load, escalate to a human Help Desk agent and staff can cancel the membership on your behalf.
• When staff cancel a membership, the cancellation takes effect at the end of the current billing period and no further charges will be made.

Still need help?

If you have followed these steps and still cannot resolve the issue, use the chat to escalate to a human Help Desk agent. A CCO Help Desk agent will reply to you by email shortly. To help us verify your account quickly, include your account email and any order or purchase details when you escalate.