Which “Forgot Password” Link Should I Use — Portal or CCO Academy?

Confused about why a password change didn’t seem to work? Here’s the key thing to know.

Your CCO Portal password is the master password. It controls your access to the Portal, CCO Academy, and the Exam Portal — all three at once.

A password you set or reset directly inside CCO Academy (cco.academy / Circle) is a separate password. If you use the “Forgot your password?” link on the CCO Academy login screen, it only changes the Academy-side password — it will not update your Portal password. That’s usually why a reset feels like it “didn’t work.”

The fix: always manage your password from the Portal. To reset it, use the “Forgot your password?” link on the Portal sign-in page. That resets the single password that unlocks the Portal, CCO Academy, and the Exam Portal together.

Already signed in and just want to change it? From the menu under your name, choose Account security, then Update password.

Still stuck? Open the AI Help Desk chat bubble in the bottom-right corner of the cco.us home page or inside CCO Academy, and we’ll help — or connect you with a person.