Can I Place an Order By Phone?

Unfortunately, we are unable to accept or process any orders, credit cards or billing updates by phone. All orders must be placed online using our safe, secure SSL-encrypted shopping cart provider. This  measure is in place to protect your privacy and security.

I Missed The Sale. Can I Still Get The Discounted Price?

No, in order to respect the students that took action during the sale event, we are unable to extend sale prices after the event has ended or expired. You’re welcome to join our email newsletter to stay informed about future …

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How to Unsubscribe or Edit Email Preferences

If you wish to change your email subscription preferences with us just look at the bottom of any marketing email or newsletter email.  At the bottom of the e-mail message, you will find this message. Just click unsubscribe or email …

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Can I Share My CCO Materials?

Unfortunately, the videos are purchased and meant for individual use and are not for public viewing. This is agreed on by each student when they sign the student contract at registration. I know this was not the answer you were …

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How to Pay for A Manual PayPal Invoice

I couldn’t make a payment through the regular automated process on the website, and I have a manual invoice from CCO for payment. How do I pay for a manual payment request or invoice? You can pay a money request …

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I’m Having Trouble Ordering. My Credit Card Was Not Approved And It Is Failing to Authorize

What if my credit card is declined or “cannot be validated” when ordering? If you are trying to order , here are the easy points to check: Check and make sure all the Checkboxes are checked on the page. Sometimes there …

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I’m Receiving a Billing AVS Match-up Error

If you receive an AVS (Address Verification Status) error, it is because the BILLING address you are using does not match what your bank has on file. It is important that you enter the billing address your credit card company shows on …

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How To Update Your Credit Card Information

As of February 2025 Our billing system is with Stripe. To log into your account to change your subscription or to update your payment method visit this link:  billing.stripe.com/p/login/28E8wQcOt4ZL0kPfoO5ZC00 If you purchased / subscribed prior to February 2025 then please follow …

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