I Accidentally Marked a CCO Email or Help Desk Ticket as Spam

CCO is an online-based training provider that is 100% reliant on emails to communicate with students about their progress, courses and journey as a student. Please Do Not Report Help Desk Emails as Spam If you do report the Help Desk as …

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Why Does Your Video Contain Deleted, Old, Wrong or Incorrect Codes?

You may occasionally see this in our videos. Our video recordings are typically completed ahead of the year or before changes are announced. Then code set changes will happen and some codes may be changed or deleted. This typically means a …

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The Webinar Confirmation/Registration Link Did Not Arrive

Sorry, you are having trouble receiving your webinar confirmation email.   The first thing we recommend is checking your junk or spam folder for an email from [email protected]. If you find it in spam/junk, please be sure to whitelist Streamyard, [email protected], [email protected] and …

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Videos Are Not Playing or Loading

If videos are not playing or loading, there could be several reasons why… It’s possible Vimeo, our video provider is experiencing technical issues. Please visit this Vimeo Status website to see if there are any current issues listed during the …

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Streamyard Says I Did Not Attend The Webinar

The Streamyard system only recognizes attendance if you logged in using the Streamyard special link that was emailed to you at the time of registration.  If you watched on Facebook, YouTube or LinkedIn, no one will know you attended since those platforms …

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No Workplace Support Policy

Effective September 28th, 2017, CCO no longer provides technical support or assistance for students trying to access our courses, video or content at their place of work or job. This change was implemented in order to: Respect and protect the established …

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Technical Problems Displaying or Viewing Content, Videos or Exams

As a modern web-based learning platform, CCO recommends the use of certain hardware, operating systems and web browsers to ensure the best learning experience. These include: Web browsers: Latest Google Chrome, Firefox or Microsoft Edge versions. Operating Systems: Windows 10, MacOS Mojave or newer. …

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Welcome or Login Email Never Arrived. Forgot Password.

How to Log In and Password Information   Login instructions are sent by email immediately after purchase. Check SPAM! You can log in at the new CCO Community here:  https://www.cco.community/   For the Email or ID, use the email that was provided at the …

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